Overview

Efficient transportation management is a crucial component of a well-functioning supply chain. As businesses strive to streamline their shipping processes and enhance operational efficiency, transportation management systems (TMS) have become indispensable tools. SafeTruck, a pioneering software solutions provider, offers a comprehensive TMS that plays a pivotal role in automating and optimizing shipping processes, thus significantly improving supply chain efficiency.

Introduction

City Zone Express, which initially started as a modest office in Prai, Penang, Malaysia, primarily providing industrial customs clearance services to other freight forwarders, harbored ambitions of becoming one of Malaysia’s premier logistics service providers.

In 2008, they strategically decided to merge with Chasen Holdings Limited, a publicly listed company in Singapore. This strategic merger turned out to be a remarkable success, propelling City Zone Express into a phase of rapid expansion and enabling them to establish an extensive network. Currently operating under the guidance of Mr. Raj as part of the Chasen Group’s subsidiaries, City Zone Express now boasts an impressive fleet of over 260 vehicles. Furthermore, the company has secured warehouses and container depots in several countries, including Malaysia, Singapore, Thailand, Vietnam, Laos, Myanmar, and China.

Challenges

According to the company,

“One challenge our company often faces is the complexity of managing our operations efficiently.”

“We’ve been utilizing SafeTruck’s Transportation Management System for some time, and it’s giving a positive impact for our supply chain operations. This feature has allowed us to gain real-time visibility into our truck movements, making planning and monitoring cargo shipments incredibly efficient. SafeTruck’s TMS has undeniably improved the efficiency and productivity of our transportation operations. We now find it much easier to plan cargo shipments and track the movement of our trucks. This level of control and visibility has significantly enhanced our supply chain management.”

“What’s even more impressive is the value it offers for the cost. The return on investment was quicker than anticipated, taking only 6 to 12 months to see tangible benefits. The transparency and ease of understanding in the cost breakdowns and invoices generated by SafeTruck’s TMS are impressive. SafeTruck’s Transportation Management System has played a pivotal role in enhancing the efficiency of our supply chain. It’s a valuable tool for anyone seeking to streamline and optimize their transportation and logistics operations.”

– City Zone Express Sdn Bhd

Solution

Safetruck’s approach to improving efficiency through the Transportation Management System can be summarized into several core strategies:

1. Vehicle Utilization and Scheduling:

SafeTruck’s TMS offers a dynamic and real-time view of vehicle utilization. The system empowers operators to make informed decisions about how to best utilize their fleet. Through the Vehicle Scheduling feature, operators can instantly assess the availability of vehicles and assign trips accordingly. This proactive approach to fleet management leads to a substantial increase in vehicle utilization. By optimizing the allocation of trips to available vehicles, transportation companies can maximize their resources, reduce operational costs, and significantly enhance overall efficiency. This is particularly valuable in industries where the efficient use of assets can make or break profitability.

2. Efficient Communication:

The TMS streamlines communication between operators and drivers by leveraging mobile app technology. Drivers can receive trip details, delivery instructions, and other important information instantly through their mobile devices. This eliminates the need for time-consuming manual communication methods such as phone calls or paper-based instructions. By providing drivers with real-time updates and instructions, the TMS significantly reduces the potential for errors and delays in the delivery process. SafeTruck’s TMS also offers a valuable Proof of Delivery, which drivers can capture photographs or electronic signatures as proof of successful deliveries. This, in turn, ensures that deliveries are completed more accurately and efficiently, enhancing customer satisfaction and reducing the operational burden on the company.

3. Automated Cost Breakdowns and Invoices:

SafeTruck’s TMS offers the automation of cost breakdowns and invoices. The system simplifies the complex process of tracking and documenting the costs associated with each trip and generates transparent, itemized invoices. This automation not only ensures the accuracy of financial documentation but also simplifies the overall management of costs. Client’s companies can easily review and analyze expenses, thereby facilitating informed decision-making. Timely and accurate invoices also contribute to efficient financial operations and can expedite payments from clients. Consequently, the feature helps client’s companies manage their finances effectively and reduce administrative overhead.

4. Enhanced Customer Portal:

SafeTruck’s TMS goes the extra mile to boost customer satisfaction. The customer portal allows clients’ customers to place orders independently, awaiting approval. Once approved, client’s customers can conveniently track their order and delivery status. This self-service portal not only empowers customers but also enhances transparency, responsiveness, and overall satisfaction. It ensures a seamless and engaging experience for clients’ customers, setting their business apart in a competitive market.

Qualitative and Quantitative Results

City Zone Express Sdn Bhd experienced significant positive outcomes, following the implementation of SafeTruck’s Transportation Management System, which notably enhanced efficiency in their supply chain;

1. Improved Supply Chain Efficiency:

SafeTruck’s TMS significantly improved how City Zone Express manages its supply chain. It provides real-time visibility into where trucks are, making planning and monitoring cargo shipments more precise. This improved visibility makes operations more efficient.

2. Enhanced Control and Visibility:

The TMS streamlines communication between operators and drivers by leveraging mobile app technology. Drivers can receive trip details, delivery instructions, and other important information instantly through their mobile devices. This eliminates the need for time-consuming manual communication methods such as phone calls or paper-based instructions. By providing drivers with real-time updates and instructions, the TMS significantly reduces the potential for errors and delays in the delivery process. SafeTruck’s TMS also offers a valuable Proof of Delivery, which drivers can capture photographs or electronic signatures as proof of successful deliveries. This, in turn, ensures that deliveries are completed more accurately and efficiently, enhancing customer satisfaction and reducing the operational burden on the company.

3. Streamlined Planning:

City Zone Express found it much easier to plan cargo shipments with SafeTruck’s TMS. This simplifies the process, reduces mistakes, and ensures that cargo is delivered promptly and efficiently.

4. ROI within 6-12 Months

City Zone Express realized a positive return on investment (ROI) within 6 to 12 months of implementing SafeTruck’s TMS. While specific financial figures are not provided, this timeframe quantifies the system’s efficiency and cost-effectiveness, showcasing the rapid financial benefits.

Conclusion

City Zone Express’s transformation through SafeTruck’s Transportation Management System underscores the critical role of efficiency in the supply chain. Embracing innovation has made their operations agile, financially sound, and optimally responsive in a competitive industry. The rapid return on investment, coupled with streamlined planning, enhanced control, and improved supply chain efficiency, reveals the transformative potential of SafeTruck’s TMS. This demonstrates that forward-thinking logistics companies, by adopting technology-driven solutions, can revolutionize their operations and maintain a strong competitive edge in the ever-evolving world of transportation and supply chain management.